Product shipping and return policy

After registration and payment of the device, the contact details get to the manager, who forms the order for shipment. If any information is missing in the address, the manager contacts the buyer by e-mail left in the order.

After receiving all the necessary information (recipient's name, address, city, country, ZIP code, e-mail and phone number), the information is transferred to a warehouse in the USA (Santa Clara, California) where the goods are shipped during the day.

After the parcel is formed in the warehouse, the buyer is sent a tracking number to the specified e-mail. Depending on the country of delivery, the duration may vary from 3-7 days for the USA and Canada, from 7 to 21 days for other countries.

When the device was purchased at full price($ 320) or with a discount of up to 20%($288 or $256) using promotional codes from our ambassadors and technical malfunctions were found:

a. Pressing the button on the device, the LEDs do not light up - this means that the device does not turn on. During delivery, the device may have been discharged, in this case, fully charge the device with a tested cable (within 2 hours, blinks yellow during charging), turn the device on/off. If the problem persists, the device is defective.

b. The LED is constantly red - it means “device error”. Fully charge the device with a working cable (within 2 hours, blinks yellow during charging), turn the device on / off. If the problem persists, the device is defective.

c. The LED blinks red 3 times and then turns off - this means that the device's battery is completely discharged. Fully charge the device with a working cable (within 2 hours, blinks yellow during charging), turn the device on / off. If the problem persists, the device is defective.

d. Damage to the case of the device, detected upon receipt of the device and unpacking. Unfortunately, we cannot control the scrupulousness of the device transportation. But for our part, we carefully pack the device before transportation.

e. Damage to the packing, detected upon receipt of the device and unpacking. Unfortunately, we cannot control the scrupulousness of the device transportation.

In this case, a request for a refund is accepted up to 14 calendar days after receiving the device (receipt is tracked by the track number) by e-mail info@arteselectronics.com

If you have previously contacted technical support support@arteselectronics.com and technical support specialists have confirmed the defective device, then the data on your order is automatically transferred to the Returns Department. The decision to refund is made after collecting all information about the malfunction within 90 calendar days.

If in the process of charging the battery you find that a defective cable is supplied with the device, then the device is serviceable and non-returnable, and we will promptly send you a new serviceable cable at our own expense.

A request for a refund for other reasons is accepted up to 14 calendar days after receiving the device (receipt is tracked by track number) by e-mail info@arteselectronics.com. The decision to refund or refusal to refund is made after collecting all information about the malfunction/reason of return.

a. The device was purchased for a promotion (in this case, we can make an exchange) and special package "NOTA + subscription for $199". Promotion - any price that is lower than the official price of $320 or a price with a discount of up to 20% ($288 or $256) from brand ambassadors.

b. If more than 14 calendar days have passed since you received the device (is tracked by track number).

c. The LEDs are blinking red - this means that the battery is discharged and you need to fully charge the device with a tested cable (the recommended full charge time is 2 hours, when charging, use a tested cable).

d. The LED is blinking blue - the device is not connecting to the phone via Bluetooth. This means that the phone does not support connectivity and you need to update the phone's operating system to Android 8.0 and iOS 13.0 and above, make sure the phone supports BLE (Bluetooth Low Energy) or use another phone.

e. If in the process of charging the battery you find that a defective cable is supplied with the device, then the device is serviceable and non-returnable, and we will promptly send you a new serviceable cable at our own expense.

f. The device was not used according to the user guide (www.notamole.com/instructions).

g. If the device does not turn on because it has been used for a long time (4-12 months) after purchase. NOTA mole tracker contains a battery that requires periodic charging.

When the decision was made to refund, you should pack the device and components in a velvet bag and a personal box as it was packed upon receipt and send photos to the e-mail info@arteselectronics.com, confirming the full completeness. Pack the personal box in the shipping box and send it by the shipping company using the Return Label (Shipping Label) specified in the letter of refund. Return of goods is carried out at our expense.

After sending, you need to scan or photograph a receipt with a track number and send it to the e-mail info@arteselectronics.com. After checking all the data, a full refund is made for the device within 60 calendar days.