Warranty service
The warranty period of service of NOTA mole tracker (hereinafter referred to as the device) is 1 year and includes the exchange of a faulty device, after examination, without refund. For the entire warranty period, keep the box and all components of the device (except wipes).
The warranty period of service begins from the moment of termination of the return policy, after 14 days after receiving the device (tracking occurs by track number).
The request for warranty service is accepted by technical support at: support@arteselectronics.com. In the subject of the letter, you must specify "Warranty service", attach a photo/video confirming the malfunction or damage of the device, and also write the device number - a barcode placed on the back of the box.
The warranty period of service begins from the moment of termination of the return policy, after 14 days after receiving the device (tracking occurs by track number).
The request for warranty service is accepted by technical support at: support@arteselectronics.com. In the subject of the letter, you must specify "Warranty service", attach a photo/video confirming the malfunction or damage of the device, and also write the device number - a barcode placed on the back of the box.
1. Warranty cases in which the device and components are exchanged
a. When you press the button on the device, the LEDs do not light up - this means that the device does not turn on. Fully charge the device with a proven cable (within 2 hours, flashing yellow during charging). If the problem persists, then the device is faulty and is subject to exchange for a new device, without taking into account the scanning nozzles that are serviceable.
b. During the operation of the device, there was a breakdown of the on/off button, in which case the device is subject to exchange for a new device, without taking into account the scanning nozzles that are serviceable.
c. The LED is constantly burning red - this means “device error". In this case, fully charge the device with a proven cable (within 2 hours, flashing yellow during charging), turn on/off the device. If the problem persists, then the device is faulty and is subject to exchange for a new device, without taking into account the scanning nozzles that are serviceable.
d. The LED flashes red 3 times and then turns off - this means that the device's battery is completely discharged. In this case, it is necessary to charge the device with a proven cable (within 2 hours, flashing yellow during charging), turn the device on/off. If the problem persists, then the device is faulty and must be exchanged for a new device.
e. When using the device, the scanning nozzle is not detected. In this case, restart the application, switch the head and try to measure. If the problem persists, then the head is defective and must be replaced.
f. During the operation of the device, defects appeared on the electrodes of the scanning nozzle in the form of erasing the gold-plated layer, in this case, the scanning nozzle is subject to exchange for a new one.
g. Upon receipt of the device, it was found that there were no components (1 device, 2 scanning nozzles, 1 cap, 1 large velvet bag, 1 small velvet bag, USB cable, alcohol wape), in which case we will send you the missing components.
b. During the operation of the device, there was a breakdown of the on/off button, in which case the device is subject to exchange for a new device, without taking into account the scanning nozzles that are serviceable.
c. The LED is constantly burning red - this means “device error". In this case, fully charge the device with a proven cable (within 2 hours, flashing yellow during charging), turn on/off the device. If the problem persists, then the device is faulty and is subject to exchange for a new device, without taking into account the scanning nozzles that are serviceable.
d. The LED flashes red 3 times and then turns off - this means that the device's battery is completely discharged. In this case, it is necessary to charge the device with a proven cable (within 2 hours, flashing yellow during charging), turn the device on/off. If the problem persists, then the device is faulty and must be exchanged for a new device.
e. When using the device, the scanning nozzle is not detected. In this case, restart the application, switch the head and try to measure. If the problem persists, then the head is defective and must be replaced.
f. During the operation of the device, defects appeared on the electrodes of the scanning nozzle in the form of erasing the gold-plated layer, in this case, the scanning nozzle is subject to exchange for a new one.
g. Upon receipt of the device, it was found that there were no components (1 device, 2 scanning nozzles, 1 cap, 1 large velvet bag, 1 small velvet bag, USB cable, alcohol wape), in which case we will send you the missing components.
2. Exchange procedure
The decision on the warranty obligation is made within 14 days after receiving the necessary materials (photo/video and device number). The exchange of the device and components for the warranty case is carried out from the moment the requirement for the exchange of the device and components is satisfied.
If the result is satisfactory, it is necessary to carefully pack the device and/or components that are subject to exchange and send the device by the transport company to the nearest office or a trusted person. The shipping label will be sent to the email address from which the warranty service request was made.
After sending the faulty device, we will send a track to track the delivery of a new device or components as part of the warranty service.
If the result is satisfactory, it is necessary to carefully pack the device and/or components that are subject to exchange and send the device by the transport company to the nearest office or a trusted person. The shipping label will be sent to the email address from which the warranty service request was made.
After sending the faulty device, we will send a track to track the delivery of a new device or components as part of the warranty service.
3. Contacting us
If you would like to contact us to learn more about the Warranty, you can send an email to info@arteselectronics.com
This document was last updated on August 09, 2022
This document was last updated on August 09, 2022